ADT® Authorized Dealer Serving Grand Rapids & Surrounding Areas
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool brings the age-old practice of supplying a neighbor a key to your home into the digital age. It eliminates the requirement for physical keys or access codes and lets you manage who has access to your Grand Rapids home and for how long. Find out more about how to incorporate it with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to retrieve your mail, walk your dog, or tend to your plants when you go out of town. In the past, you would just provide them a house key. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you won’t have to be concerned about lost keys or doors left unsecure. 

What you’ll need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that brings it all together. Here’s how to set it up: 

  1. You assign access to a trusted individual, like a neighbor or close friend, through the ADT+ app.
  2. Following that, you set permissions. You can provide neighbors with timed access, permitting them to enter and exit during a designated timeframe, or event-based admittance. For example, if a delivery arrives, the system can unfasten the door to allow your neighbor to take it indoors once it authenticates them.
  3. When you’ve programmed access, your Google Nest Doorbell utilizes familiar face detection to confirm your neighbor as they come near the door.
  4. Your ADT system will deactivate the alarm and release the door lock when the individual is verified as a permitted user.
  5. You are sent instant updates as your family member, friend, or neighbor comes and goes. The app also provides a detailed log. 
  6. When the trusted neighbor exits, your smart door lock secures independently to safeguard your home.

You can provide access for any individual you want, such as a maintenance worker, dog walker, or a companion who comes over when you’re out. This tool is also useful during emergencies, specifically when you’re not around. For instance, if a water sensor trips, your system can authorize event-driven access so someone can switch off the water. The handy app makes setting permissions simple. 

Boost Your Grand Rapids Home’s Convenience And Security

ADT Trusted Neighbor is a terrific example of how ADT makes your Grand Rapids home more secure and connected while simplifying your daily life. This service isn’t only for neighbors and guests, as you’ll benefit from the facial recognition and auto-unlock operability when you’re carrying kids or packages. When you're inside, the door automatically fastens behind you.

Design Your ADT Home Security System In Grand Rapids With Advanced Tools

Enjoy like ADT Trusted Neighbor and smart video cameras with a new home security system in Grand Rapids from Secure24 Alarm Systems. A national ADT dealer, we’re excited to provide the latest innovations from the leading name in home security. Dial (616) 207-3771 today to get started. Our skilled team can answer any questions about Google Nest cameras, the ADT+ app, and how to get everything working seamlessly.